Communication habits of a highly productive team

Faster, quicker, and async messages

We focus highly on non-verbal communication; which saves everyone’s time. For routine communication related to availability, no-internet, we use status. A simple reaction with 👍 or 👀 is enough to acknowledge the post.

Predefined status at org-level

No to quick-call; Yes to quick-share culture

  • Instead of quick-call, the highly productive team believes in the quick sharing of relevant information that contains an entire historical context.
  • They focus on detailed documented descriptions, across the tool. They use their tools integrated to streamline information flow without any redundancy.
  • Jira has shared discussions related to the task in the comment section.
  • Gitlab is integrated with Jira, to sync tickets with PR merge status.
  • Notion has organized brain-dumps of tech and design discussion.
  • Zoom records walkthroughs, KT sessions, tech talks for future reference.
  • Figma contains PRDs and design.
Communication stack each team should have.

Atomic and explicit messages

Highly effective people know to communicate with the lesser transfer of messages. They provide all relevant information in the fewer messages, along with actionable with each message.

Avoid multiple back and forth; use atomically actionable messages.

Well planned and limited video calls

The team knows well the highest bandwidth of sharing information comes from video calls and there’s no replacement for that. They use it effectively with limited time and well-defined agenda. Few most common agenda on which team gets on the call are:

15 min daily stand-up

Everyone’s time is critical, the motivation of a stand-up call is just to have a quick sync-up to unblock others.

Brainstorming and planning

Once each one has done the homework, these calls help to figure out the best optimal path with all the feedback.

1:1 and team bonding

Off-work chit-chat and spending some time together to know each other.

P0 critical incident

When an incident is at the highest urgency and it needs the entire team's attention.

Learning and Takeaway

Collaboration is the backbone of the tech team, but without planned process and discipline it can become a huge overhead. To maintain and increase the productivity of a team, we should focus on documentation and async communication.

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Arink Verma

Arink Verma

Code, arts, process and aspirations. co-Founded GreedyGame | IIT Ropar. Found at www.arinkverma.in